Your custom home is your haven. But it’s a time-consuming haven! You likely don’t want to spend precious time at your luxury home worrying about maintenance and upkeep. You want to enjoy your home with your family and friends. That’s where a home maintenance company comes in.
Finding and choosing the right home maintenance company is an important decision. Because, caring for your biggest asset goes beyond calling a handyman for project punch lists and occasional fix-its. You want access to a wide spectrum of specialized resources and full-scale expertise.
A home maintenance company can provide all-in-one property management and handyman services, and can oversee your projects and remodels. Having good home maintenance management will free you up to enjoy your luxury home, instead of burning your precious time on upkeep.
Give yourself peace of mind by finding a home maintenance company you can trust to perform the full range of services for your home. But how can you find the right company to cover all your needs, and cover them well? It’s important to fully vet home maintenance companies.
Below is a list of factors to explore when looking for and working with a home maintenance company:
Consider companies with membership options
The nature of home maintenance management is that no house is exactly like another. Custom homes are large, complex, and require specific home maintenance plans. Consider a company that offers membership options, which add an extra layer of professionalism and trust.
Membership will streamline your home maintenance plan, including property management, projects and remodels, and handyman services. When work is completed, members will have support if and when help is needed in the future. As a member, you get the benefit of knowing that routine maintenance and upkeep will be done alongside punch-list items or emergency calls.
Communication is key
An important factor when choosing a home maintenance company is how, and how often, the company communicates with you. Choose a company that is readily available to help when a window gets broken, or you need a plumber to fix a leaky faucet. There’s nothing worse than your home maintenance requests being met with radio silence. Ask how quickly your home maintenance company responds when help is needed.
You also want to make sure there’s clear, ongoing communication about what projects and maintenance are being done at your luxury home. A company should provide you with a custom home maintenance plan with scheduled and preventative maintenance built in. The company should show you in writing what is being done, when, and why.
Be sure to ask your home maintenance company:
- What is their response time?
- Are post-service reports provided?
- Do they provide clear, itemized invoices?
- Is there someone available 24/7, by phone, email, or text?
Look for a single point of contact
Along with good communication, a company should provide clients with a single, responsive point of contact. It’s frustrating to deal with a maintenance company where you have to bring everyone up to speed on your house whenever you need service.
A good home maintenance company will keep diligent records, and over time will have a deep knowledge of your home’s systems and requirements. Then, when something goes awry, or a new project is in the works, you don’t have to reinvent the wheel. You can sit back and relax, knowing the work is in good hands, and service plans are in place.
The icing on the cake is, if you develop a strong relationship with the right home maintenance company, you can seamlessly expand coverage for multiple properties, including your vacation home(s).
Ask about specialized, local expertise
A good home maintenance company will have a strong network of trade partners. Make sure the company has a full stable of trades (paint, carpentry, electrical, plumbing, pest-control, landscaping, window washing) who are truly specialized in what they do. Not only that, the company should be able to demonstrate deep relationships with their subcontractors, which leads to leverage and responsiveness.
A good home maintenance company will also have a substantial partner channel of interior designers, builders, realtors, architects, and more. No matter how in-depth or complex your home maintenance plan is, your company should have professional partnerships to accomplish any goal and provide you with the professional resources you may need.
Ask who they are partnered with
Along with understanding specialized homes and having relationships with custom home builders, a home maintenance company needs to cater to the clientele that comes with those homes. You want to trust that a company has worked with high-profile figures, c-suite execs, or other professionals who require discretion. A successful high-end home maintenance company should have expertise handling not only high-end homes of similar size and stature, but also like-minded homeowners.
Also look for home maintenance companies that can service the high-end market. Caring for an oceanside estate in Newport, RI, requires specific care and expertise. So does caring for a luxury Boston brownstone.. Make sure the home maintenance company’s credentials match your high-end property.
Do they have references?
When considering handing responsibility for your house over to a home maintenance company, choosing a reputable and responsible company is key. You want to put your home in the hands of a home maintenance company you can trust 100 percent.
Good companies will have references to provide. They’ll have testimonials and reviews from satisfied clients. Do your homework to ensure your home maintenance company is not only known in your area and social circles, but revered. If a company can’t provide references from existing clients, it should be a red flag.
Ask your builder
Ask you home builder whether they offer in-house, ongoing home maintenance. Or, do they partner with another company to manage yearly maintenance? If they do partner with another company, can they ensure it’s a trusted partnership? And that that company focuses on and specializes in home maintenance? MEC employs its own full time carpentry, paint, and wallpaper teams, as well as all employees being CORI Clear.
How we can help
Above all else, when choosing a home maintenance company, you want one that is professional, experienced, and easy to work with. When you partner with MEC, you’ll get a personalized residence plan to fit your home’s needs. Our services will ensure you and your home are in the very best of hands.
Reach out today to find out how we can make your life easier by providing luxury home concierge services. We’ll provide you with a sample of a customized home maintenance plan.
